Refund Policy

Overview

Points Pass is a digital product. When payment succeeds, access is granted to your ccpoints account straight away. This policy explains when we offer refunds and how to contact us.

By purchasing Points Pass you also agree to our Terms of Service.

Change-of-mind purchases

Because access is delivered immediately after payment, we generally do not offer refunds for change of mind once Points Pass features have been activated on your account.

For a 7 Day Pass, access ends automatically after seven days; unused time is not refundable unless a statutory remedy applies (see below).

For an All-Access Pass, access continues while we offer Points Pass; change-of-mind refunds are not offered after access is granted unless a statutory remedy applies.

When we will help

We will provide a refund or other remedy where:

• you were charged more than once for the same pass;
• payment succeeded but access was not granted and we cannot fix it promptly;
• a technical error on our side prevented you from using paid features you had already purchased;
• the product or service failed to match its description in a significant way and we cannot resolve the issue within a reasonable time.

Refunds for eligible cases are returned to the original payment method via Stripe where possible.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in this policy limits your rights where a consumer guarantee has not been met and the failure is not minor.

If Points Pass (or our service) has a major problem (for example, it is substantially unfit for purpose, not as described, or cannot be fixed within a reasonable time), you may be entitled to a remedy such as a refund. We will work with you in good faith to resolve genuine issues.

For more information about consumer rights, visit the ACCC.

Chargebacks

If you dispute a charge with your bank or card issuer, Stripe and your financial institution will handle that process. We may provide transaction records to support the investigation. Contact us first using the form below; we can often resolve issues faster than a chargeback.

Service discontinuation

If we permanently discontinue Points Pass or shut down ccpoints, we will use reasonable efforts to give advance notice. Where required by law, we will offer an appropriate remedy (which may include a pro-rata or full refund depending on circumstances and your ACL rights).

How to request help

Submit the form below with the email address on your account, the pass type you purchased, and a short description of the issue. We aim to respond within five business days.